FAQs

We offer FREE delivery with tracking Australia wide!
Unfortunately we cannot ship to P.O BOX addresses.

Please allow a minimum of 3 weeks notice although the majority of orders are shipped within a week. If you do have an urgent order, please contact us first and we will make sure we can fulfil your needs. Once the order has been dispatched, an email confirmation will be sent to you with the tracking number and courier information. Shipping leaves from Sydney Australia.

After you have made your purchase we will contact you to discuss your creation and you will have the opportunity to review and confirm approval prior to finalisation. Also, just for added peace of mind YES YOU CAN CHANGE YOUR MIND on the selections you made online :)

Nour Candles is 100% Australian owned. Material is sourced from various states in Australia and all of our products are made in Sydney.

Nour Candles are made from a premium grade 100% soy wax and use pure cotton wicks that are lead free and completely safe. We are proud to be vegan friendly and animal cruelty free.

Soy wax is water soluble so you can wash your soy candle jars with hot soapy water. Dishwasher is not recommended. However, never pour your wax in the drain. (the wax will solidify and clog your sink).